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LINLITHGOW ROSE CUSTOMER CHARTER

June 2023

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Linlithgow Rose is committed to delivering excellent service to its customers. We are proud of the sense of community which prevails at Linlithgow Rose and we want to do everything we can to harness and build on that for the good of the club and the wider community.

 

The committee at Linlithgow Rose runs the club at the behest of its members. Office bearers and committee members are elected to serve in line with the rules laid down in the club’s constitution.

 

The committee reserves the right to make amendments at short notice but any matter which has serious implications for the running of the club is put to Members via an Extraordinary General Meeting.

 

Entry to Matches at Prestonfield

 

  • Entry prices for league and cup matches are set at the club’s AGM.

  • Scottish FA Cup match entry is set in consultation with our opponents.

  • Concessions are available to those over 65 years of age and those aged between 16 and 21.

  • To help attract families to Prestonfield we now offer free entry to under 16s where accompanied by an adult for all home league fixtures.

  • Season tickets are available to supporters

  • Entry to the stand is £1 (adults) and 50p (concessions). Regular patrons can buy a seat for one year or three years.

 

Match Day

 

  • At all times Linlithgow Rose will endeavour to provide a safe environment for all spectators.

  • On match days our Committee will be recognised by the wearing of club branded hi-vis vests.

  • We will provide food and drink for purchase by spectators.

  • Gents, ladies and disabled toilets are available within the stadium.

  • The club expects its supporters and visitors to behave in line with our stadium and supporters code of conduct.

 

Supporter Engagement

 

As a Members Club we are governed by our rules and regulations. For the purposes of day to day communication we will use the following media:

  • The club website – to provide information about the club and to offer a means of contact.

  • Facebook (c5500 followers)

  • Twitter (c8800 followers

  • Face to face for informal queries and as an option for those with limited access to social media

  • Local press

 

The club welcomes feedback from members and supporters to help us improve what we do and how we do it.

 

Community Activities

 

Linlithgow Rose recognises the role it plays in generating or supporting activity in the local community and the wider footballing community:

 

  • The club supports local and national charities and allows match day collections

  • The club supports local community and schools’ events that promote youth and grassroots football

  • Linlithgow Rose helps to promote the George Allan Memorial Trophy Competition each year by allowing use of its ground and facilities for free

  • The President represents the club at local functions and festivals

  • Wherever and whenever possible we will promote issues such as anti-racism, drugs and crime in consultation with the local Council and the police

  • We allow our coaches and players to work with local community teams during the beginning and the latter stages of the Season

  • The club runs a match mascot opportunity at every home fixture. There is no cost to the mascot and the opportunity allows access to parents or carers.

 

Linlithgow Rose FC Club Merchandise

 

  • The club offers a wide range of merchandise to its supporters – including:

    • replica kit

    • winter jackets

    • polo shirts

    • t-shirts

    • training tops

    • hats, baseball caps, scarves and pin badges

 

Staff Conduct

 

The club expects all of its players, officials and employees to align to the codes of conduct applicable to each group and encourages supporters to contact us – normally via the club secretary - if they observe a breach of standards. Supporters can expect a speedy response – certainly within seven days unless additional investigation is required.

 

Customer/Supporter Conduct

 

The club has articulated its expectations of its supporters and customers in the stadium code of conduct which has now been reviewed so that key messages are on a single page.

 

Linlithgow Rose Supporters Club

 

Linlithgow Rose has enjoyed the benefits of a successful supporters’ club for over 45 years. They are fantastic ambassadors for Linlithgow Rose and we are indebted to the supporters’ club committee for all of the work they do to ensure that the team is backed wherever they play across Scotland. The supporters club is independent from the football club committee. They raise funds through the year and charge a small joining fee so that they can:

 

  • Subsidise travel to away games

  • Offer members the opportunity to sponsor a player

  • Select a player of the year via a system of post-match votes

  • The Supporters Club is an independent body with no interference from the Club

 

Friends of Linlithgow Rose

 

Like the supporters club this is a completely autonomous body and has no interference from the football club committee. Their purpose is to bring supporters together to raise additional finance for the club.

 

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